RETURNS & EXCHANGES
We are sure that you will be completely satisfied with your purchase from us, however, we also appreciate that there can be slight variations in the appearance of an item that is depicted in a photograph to receiving something into your home. If you find it unsuitable or you’re not entirely satisfied with the item(s);
1. Please notify us within 7 days by telephone of your intention to return the product(s) on 020 8799 7152.
2. We request that you return products to us unused and in their original packaging.
3. Returned products (with a completed returns form) must reach us within 28 days of the original delivery date.
4. Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in transit.
5. Heavy or particularly fragile goods can also be returned to any of our shops for forwarding back to our Distribution Centre. Items must be accompanied by a returns form before a refund or exchange is given. Refunds will not be processed by the receiving store.
6. Delivery charge is non refundable unless the item is damaged.
Returning Heavy Items
Heavy goods items can be taken away at the point of delivery free of charge. If you subsequently decide to return the products, it may take up to 28 days for collection and a restocking charge of £50 will be made to cover the costs of collection.
Please call our customer services department on 020 8799 7152 to arrange the returns of heavy goods. Refunds will only be given provided that we receive a completed returns form and on receipt of the item(s).
Returning Damaged Items
Replacements for exchange of damaged goods will only be dispatched once the original item has been received at our warehouse
India Jane does not give refunds on the following items:
• Items returned after 28 days.
. Delivery Cost
• Items without a completed returns form.
• Damaged items not notified by telephone to us within 7 days.
• Gift Vouchers. (This does not affect your statutory rights)
Returning Goods Purchased In-Store
Goods Purchased in our stores may be exchanged in their original packaging and in resalable condition within 72 hours.
We do not offer refunds on any goods unless they are found to be faulty.
Sale or reduced items are ‘Sold as Seen’ and therefore cannot be returned or exchanged.
This does not affect your statutory rights.